Return & Refund Guide
We want you to enjoy shopping at premiumbatik.shop with peace of mind. While most of our items are handmade and unique, we understand that sometimes things don’t go as planned. Here’s how our return and refund process works.
Can I return an item?
- Yes, but only if the product is defective, damaged, or you received the wrong item.
- Small variations in color, pattern, or design are normal for handmade products and are not considered defects.
How long do I have to request a return?
- Please contact us within 7 days of receiving your order.
- Requests made after this period may not be accepted.
Who covers the return shipping?
- If the mistake is ours (wrong or faulty item), we will cover the shipping costs.
- If you simply change your mind, unfortunately we cannot accept the return.
How do refunds work?
- Once we receive and inspect the returned item, we will process your refund.
- Refunds are issued to your original payment method.
- Processing time may take 7–14 working days, depending on your bank or payment provider.
Non-Returnable Items
- Handmade pieces with natural pattern variations.
- Items damaged due to customer misuse.
- Products returned without original packaging or tags.
Need Help?
To start a return or ask about a refund, contact us at:
RADZIZU ATTIRE SDN. BHD. 202501034393 (1635803-W)
Tel: +6011-5533 1268
Email: radzizu-attire@outlook.com